• FAST DELIVERY
  • INTERNATIONAL SHIPPING AVAILABLE
  • 100% QUALITY PRODUCTS
  • 14 DAYS RETURN
  • SECURE SHOPPING
  • CUSTOMIZED STITCHING

PRODUCT RETURN AND REFUND POLICY

 
WWW.KHWAAB.COM, KHWAAB LONDON values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason, you want to return a product you have purchased from KHWAAB.COM, you can return the product to us. The following policy applies to all returns, refunds and exchanges.
 
Product Returns
Any product ( sale items  can't be exchanged or refund until unless its damage ) may be returned within 14 days of purchase, provided that it is in unused, like-new condition. To return a product, call our Customer Service Center at 020 8586 7777. Be sure to have your order number / receipt number handy. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all packaging. However if the products are Made-to-measure and tailored , we are not in a position to refund any money at all.
 
Pleasesend your returns to 
 
KHWAAB LONDON, 113, GREEN STREET, LONDON, E7 8JF 
 
All returns must be ina recorded delivery. Please mention the shop opening timimgs from 11 am -7 pm. All parcels must reach to us within this time. We are not responsible for any parcel lost by the courier company.
 
All returned products must be returned in the original packaging, including all items originally packaged with the product (documentation, warranty, user’s manual, accessories, etc). Products must be well packed in order to protect against loss or damage. Include the original customer receipt with the returned product.
 
If you purchased the product from one of our authorized dealers, follow the return instructions provided by the dealer.
 
ALL RETURNS REQUIRE THE ORIGINAL SALES RECEIPT.
 
Shipping
Products purchased online cannot be returned to any of our retail locations. They must be shipped to our Distribution Center at 52, PLASHET GROVE, LONDON, E6 1AE. We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
 
When shipping products back to us, retain a copy of the tracking number from the shipping carrier for your records, so you can track the shipment. Products returned more than thirty (14) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.
 
Restocking Fee
A restocking fee of £25/- may be charged for products returned that have been damaged by improper packing, or which do not include all components (manuals, accessories, original packaging, etc.). Restocking requirements and fees may vary by type of product.
 
Damaged Items and Shortages
Please report any damaged or missing items within seven (7) days of delivery by calling 02084716444 from 9 AM to 5 PM (GMT Standard Time), Monday to Friday (excluding holidays).
 
Cancellations
Changes to or cancellations of orders must be reported to KHWAAB LONDON within 24 hours after your order is submitted. If you change your mind regarding a product you have ordered and decide to cancel or change the order after it has already shipped, YOU MUST STILL ACCEPT DELIVERY OF THE ORIGINAL ORDER. If you refuse to accept delivery, you will still be liable for all shipping fees, brokerage charges and duty payable on the original order and on any products returned to us from the original order.
 
Refunds
Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes. Shipping and handling charges are non-refundable. Any rebate associated with the returned products will be voided.
 
For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase. 
 
For refunds on products paid by check, money order, or wire transfer, your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.
 
[NOTE: If you do issue refund checks, use the following. Enter a date which will provide sufficient time for the original check to clear the bank, such as 14 days.]
For refunds on products paid by BANK TRANSFER or PAY PAL REFUND, a refund check will be issued by mail 3working days from the date we receive the returned merchandise.
 
Warranty Exchanges
No warranty exchanges are available at this time
 
Non-Returnable Items
Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.
 
Custom designed & tailored products are non-returnable and non-refundable.
 
We cannot accept returns on customized designs and tailored suits and if there are items that are non-returnable, such as sleepwear, undergarments, swimsuits,Jewellery etc.,.]
 
Undeliverable Merchandise
You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.
 
Questions
If you have any questions regarding shopping, returns, store locations or our policies, please call our Customer Service Center at 02084716444, or simply Email us: hello@khwaab.com
 
 
Effective Date of Policy: 30/05/2014