• FAST DELIVERY
  • INTERNATIONAL SHIPPING AVAILABLE
  • 100% QUALITY PRODUCTS
  • 14 DAYS RETURN
  • SECURE SHOPPING
  • CUSTOMIZED STITCHING

Shiping and Handling

 

Where all do we deliver

We deliver to all and any postal address around the world. However, Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code / post code. We send all our parcels through TNT and other partnered Courier agent

No deliveries are made on Saturdays and Sundays in most countries with 5 day work culture. In many Islamic countries Fridays are normal off days. Some times we can try to organize deliveries on Saturdays also at some extra cost on case to case basis.

Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partners, do not make any pick-ups on those days.

 

Calculating cost

Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.

Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.

International shipping and handling rates are based on the size of your order: the larger you order, the lower the rate.

 

Transit times

We ship all orders by fastest possible air courier services like TNT, UPS, DPD and they deliver within 3-4 days across USA, Europe and all Major cities of Middle and Far East.

If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. Please write to : hello@khwaab.com.

Please note that all the products will be shipped from United Kingdom &India.

 

Transit Risk

KHWWAB.COM  is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours. KHWAAB.COM will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

 

Shipment and tracking details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page.

Tracking numbers for orders shipped might take maximum 36 business hours to become active on the courier websites.

 

Address change requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to hello@khwaab.com and the needful will be done.

 

Multiple address order

Currently this option is not available. However, if you want to send the product to different addresses, you can place separate Orders.

 

Incorrect or incomplete address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct.

In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

 

Packing Method

All products are first polythene packed & then put in Post bag or Cardboard boxes. All orders are shipped by first class air courier services and home delivered within approximately 7-8 working days maximum after dispatch of the shipment.

 

Time to Ship

For each item we have mentioned time to ship along with the item image. These are indicative &approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.

It is advisable to email us with the item codes to get more accurate time to ship estimate.

Delivery in Englad takes normally in next working days. In most cases, your order will be processed within 36-48 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.

 

What if any Delays

Time to ship mentioned on our website against each items are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.

If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.

 

VAT & Custom Duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

 

Billing Address and Shipping Address.
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

 

What happens if my order is lost in transit?
 If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.

 If you have any question about our shipping policies, please email us at hello@khwaab.com

 

Payment Confirmed (Awaiting Shipping):

Your payment has been confirmed from our payment gateway. Your order is in manufacturing process. If the item is available in stock, then it will be shipped in 2-3 days.

 

Awaiting Confirmation of Payment:

Your payment has not been confirmed from our payment gateway during the order process. Your order will get in the manufacturing process after we get the confirmation.

 

Order Shipped & Completed:

Your order has been shipped. You may get the tracking number from us at hello@khwaab.com

 

Payment Failure:

Your payment has not been confirmed from our payment gateway. Please get in touch with your bank in case of any clarifications required.

 

Order Declined:

Your order has been declined from our system. Your credit card has not been charged for the order.

In case of any queries you can also email us directly at hello@khwaab.com to immediately get the best possible solutions and information.